FAQ

What to do when not receiving SMS OTP?

1. If you do not receive any message via your mobile phone, please check whether mobile phone number you have entered is correct and tap 'Request OTP' to try to request a new OTP

2. If you still do not receive any message, please make sure the SMS block service from your mobile service provider is deactivated (e.g. *137 block spam SMS message). Please contact your mobile service provider to get your SMS block service status or request them to cancel this service

3. In case the issue persists, please contact our customer service and provide the following information

• Your current mobile phone number
• Your location and mobile operating system (iOS or Android)
• Your mobile service provider (True/AIS/Dtac)
• Details of the issue
• Screenshot of the issue

If you do not receive an OTP through SMS, please follow the instructions below