FAQ

How to change my bank account

To change your bank account, you will need to remove your bank account before you can add a new bank account.

1. Contact customer service requesting to change bank account and you will need to provide the following information for identity confirmation

2. Submit a selfie of yourself holding your ID card or passport and a paper with the following information

• xspringdigital.com
• Subject: Change bank account
• Date of request
• Signature of the account owner

Note: Please ensure that your whole head is visible in the selfie and details of your ID card and the paper are clear and not being blocked

3. After the request is confirmed the status will be approved and the user will be notified by email and allowed to remove the bank account

4. Tap on 'Setting' icon on the menu bar located at the bottom of the screen and you will be directed to 'Setting' page

5. Choose 'Bank account' under the Account section

6. Choose 'Remove bank account' and tap 'Remove' to confirm

7. Your bank account has been successfully removed and you can add a new bank account